Our Policies…
Cancellation policy:
We understand that things come up and appointments need to be rescheduled/cancelled, however we do ask that you please give us 24 hour notice. Any appointments cancelled within 24 hours will have a $50 cancellation fee. We appreciate your understanding in this!
Pick up:
Since we are a small salon we ask that you please pick up your pets shortly after you are notified they are finished. You will be called 30 minutes before your pup's groom is completed and have an additional half hour past that time to pick up. Past that grace period we will charge $1/minute unless otherwise discussed at check-in. If located within city limits of La Center, WA home drop offs can be an option for an additional fee, please call or e-mail before appointment to arrange.
Behavior/Temperament:
Grooming can be an intimidating and scary process for some pup's and we get that. At All Dolled Up, we prioritize the safety and well-being of both staff and the pets in our care. To ensure a positive experience for all, we have implemented the following behavior and temperament policy:
Aggressive behavior: We do not tolerate aggressive behavior from any pet. If a pet displays aggressive behavior towards our staff or other pets, we reserve the right to refuse service or recommend alternative grooming options.
Fearful or anxious pets: We understand that some pets may feel anxious or fearful in a grooming environment. Our staff is trained to handle these situations with patience and care. However, if a pet's anxiety or fear is causing distress to themselves or others, we may recommend alternative grooming options or suggest ways to help the pet feel more comfortable.
Senior or special needs pets: We welcome senior pets and pets with special needs at our grooming salon. Our staff will take extra care and precautions to ensure their comfort and safety during the grooming process.
Excessive grooming stress: If a pet becomes overly stressed during the grooming process, our staff will take steps to reduce the stress and ensure the pet's well-being. In some cases, we may recommend breaking up the grooming session into shorter, more manageable appointments.
Positive reinforcement: We believe in using positive reinforcement techniques to encourage good behavior and create a positive grooming experience for pets. Our staff will reward pets with treats, praise, and gentle handling to help them feel comfortable and at ease during their grooming appointment.
By following these guidelines and policies, we aim to create a safe and stress-free environment for all pets in our care. If you have any concerns about your pet's behavior or temperament, please don't hesitate to discuss them with our staff before your grooming appointment.